These terms and conditions outline the rules and regulations for the use of Monx.me Website, located at https://www.monx.me.
The specific Terms and Conditions regarding .uk Domains can be found here.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Monx.me if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing Monx.me, you agreed to use cookies in agreement with the Monx.me's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, Monx.me and/or its licensors own the intellectual property rights for all material on Monx.me. All intellectual property rights are reserved. You may access this from Monx.me for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Monx.me does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Monx.me,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Monx.me shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Monx.me reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Monx.me; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Monx.me. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Please read Privacy Policy
With regards to the availability of specific services, Monx.me is obliged to make all dispositions necessary to ensure that the services will be available on the production environment according to the availability specified in this document and the further specified service levels.
| Priority | Response & Resolution Times |
|
High
An incoming error message is classified as "high priority" if a substantial number of customers are unable to process domains |
Response Time: 4 hours Resolution Time: 24 hours |
|
Medium
An incoming error message is classified as "medium priority" if a substantial number of customers are unable to process secondary feature set of our services |
Response Time: 24 hours Resolution Time: 3 working days |
|
Low
An incoming error message is classified as "low priority" if it impacts a selected number of customers where they are unable to process domains or secondary feature set of our services |
Response Time: 3 working days Resolution Time: 28 working days |
|
Other
Malfunctions that cannot be assigned to one of the priorities stated above will be categorized other or are caused by a 3rd party provider. |
Response Time: 3 working days Resolution Time: unspecified |
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
These Specific Terms and Conditions and the General Terms and Conditions shall be interpreted and applied together as a single instrument (the "Agreement"). To the extent that there is a direct conflict between these terms and the General Terms and Conditions, these terms shall prevail. Capitalised terms defined in the General Terms and Conditions shall have the same meaning in the Specific Terms and Conditions.
In its capacity as a Registrar, Monx.me shall provide the Customer with a range of registration and administration services for Internet domain names (the "Domain Name Service") as defined hereafter and insofar as the Customer has submitted an Order Form pursuant to the General Terms and Conditions.
Monx.me provides via the Monx.me Site, and free of charge, a search engine for domain name availability. This search engine, which relies for the most part on data provided by the Registries, is provided for informational purposes only.
The data retrieved and displayed by this search engine is of an informational nature only and shall not entail any obligation, duty or liability on the part of Monx.me, including with regard to any use that may be made of such data or the accuracy of such data.
Monx.me shall proceed to the registration of domain names under various Extensions for the term selected by the Customer in the Order Form they have submitted to Monx.me pursuant to the General Terms and Conditions.
Acting as a mere technical intermediary, Monx.me shall transmit the Customer's registration request to the applicable Provider for purposes of fulfilling the Customer's order, namely the Registries acting as Providers for the Domain Name Service.
In carrying out this process, Monx.me will not perform any action to verify in any manner whatsoever the availability of the string of characters that the Customer wishes to register as a Domain Name under a specific Extension. The Customer acknowledges and accepts that Monx.me does not guarantee that the Domain Name for which they submitted an Order Form will be available for registration, regardless of the fact that such Order Form was accepted by Monx.me and the applicable fee paid by the Customer. The Customer agrees that in the event of any dispute concerning the time of the entry of a Domain Name registration into the Registry system, the timestamp shown in the Registry system records shall control.
In carrying out any operation relating to the registration or modification of administrative or technical data, or deletion of a Domain Name, Monx.me' role is strictly limited to acting directly or indirectly on the Customer's behalf vis-á-vis the Registry in charge of Domain Name attribution in the relevant Extension.
In order to avoid an unwanted expiration of the Domain Name, Monx.me enables the Customer to activate an automated renewal option in the Customer Account.
If this option is activated, Monx.me will attempt to renew the Domain Name prior to its expiration date and for the term selected by the Customer. This automated renewal shall be operated in accordance with the terms of article 6 of the General Terms and Conditions.
If the automated renewal option is deactivated, the Customer will need to manually renew the registration of the Domain Name via the Customer Account before its expiration date. Monx.me will notify the Customer several times of the expiration and applicable methods to renew the Domain Name, by sending the Customer emails to the address registered as part of the Customer Details.
Monx.me cannot be held liable if the Customer fails to take the necessary action to renew the Domain Name or in the case of the Customer Details being inaccurate or obsolete and, more generally, in case of the Customer failing to receive the expiration notice. The Customer remains solely responsible for the renewal of the Domain Name.
If the Customer fails to take action to renew the Domain Name before its expiration date, the Domain Name will first be deactivated and pursuant to the applicable Registry Policy, become available for registration by the public.
In the event the Domain Name expires, and in as much as it is feasible, Monx.me will automatically redirects it to a dedicated Parking Page displaying a message indicating that the Domain Name has expired and inviting the Customer to proceed to its renewal via the Monx.me Site.
The Customer understands and agrees that by failing to take action prior to the expiration of the Domain Name; the Customer expressly waives all rights to challenge such registration by or via Monx.me.
When submitting an Order Form for a Domain Name, the Customer shall choose whether the Domain Name will be delegated to Classic DNS servers or to any other DNS servers. The Customer shall be entitled to modify the DNS servers to which the Domain Name is delegated to at any time.
In the event the Customer elects to appoint the Domain Name details different to those associated with their Customer Account, Monx.me shall in accordance with article 4 of the General Terms and Conditions, proceed to the Validation of those details.
The Customer acknowledges and accepts that in a case where the accuracy of the Customer Details associated to the Domain Name may not be verified, Monx.me will not activate the Domain Name regardless of its registration by the Registry.
The Customer further acknowledges that the Validation will be operated on a yearly basis and that failure to pass it will result in the suspension of the Service for all domain names linked to the details that couldn't be validated.
Pursuant to article 6 of the General Terms, the Customer shall be solely responsible for the accuracy of and the update of the Customer Details. Monx.me cannot consequently be held liable for any suspension of service resulting from a failure to pass the Validation.
The Customer agrees that functional DNS servers properly set to allow the resolution of domain names are required for the registration of a Domain Name, and more generally, for the proper functioning of the Internet.
The transfer of the Domain Name to another Registrar shall be operated in accordance with the applicable Registry Policy as well as all other Policies applicable to the Extension or in the absence of such, in accordance with Monx.me' own procedures.
Monx.me shall accept any Domain Name transfer request insofar as such request is communicated to Monx.me via the Customer Account seven (7) Working Days, or more depending on the Registry Policy, prior to the Domain Name expiration date.
If the transfer request is submitted after this period, the Customer shall extend the Domain Name registration period by at least the minimum term allowed by the Registry, prior to being entitled to submit a new transfer request for such Domain Name.
The Customer acknowledges that depending on the Extension considered, the transfer of the Domain Name to another Registrar may be forbidden for a given period of time following the registration date of the Domain Name by the Registry. It is the Customers sole responsibility to acquaint themselves with the Registry Policy and a more generally with all applicable Policies before placing their order.
The Customer expressly acknowledge and accept that the Registry reserves the right to deny, cancel or transfer any Domain, or place any Domain (s) on registry lock, hold or similar status, as it deems necessary, in its unlimited and sole discretion to comply with specifications adopted by any industry group generally recognised as authoritative with respect to the Internet (e.g., RFCs), or to correct mistakes made by the Registry and/or any other contractually obligated vendors in connection with a domain name registration.
By submitting an Order Form, the Customer expressly and fully agrees to the applicable Extension dispute resolution policy applicable to any dispute which may arise between the Domain Name holder and a third party.
The Customer understands and agrees that unless otherwise provided all fees applicable to the Domain Name Service are non-refundable. The Customer having the legal status of consumer pursuant to the German Law.
The Customer further acknowledges that the transfer of the Domain Name registered with Monx.me to another Registrar does not entail the refunding of any funds paid to Monx.me for the realisation of past operations (registration, modification, administration, etc.) on the Domain Name.
The Customer further expressly accepts that any transfer request will only be accepted after the payment of all unpaid invoices including all transfer fees which may apply. In case the Customer's Monx.me Account presents a negative balance, Monx.me will be entitled to prevent any Domain Name transfer by applying all applicable technical measures, including but not limited to, the locking of the applicable Domain Name.
In accordance with article 7.2 of the General Terms and Conditions, Monx.me retains the right to discontinue or suspend the Domain Name Service for any of the Extensions.
The Customer understands and accepts that Monx.me cannot be held liable for any consequences resulting from such modification, suspension or discontinuance of the Domain Name Service.
Monx.me commits to make its best efforts to communicate the Customer's order for the Domain Name Service within a timely fashion to the applicable Provider and pursuant to the applicable Registry Policy. Monx.me hereby only commits to a best-efforts obligation.
11.6.1. The Customer is solely responsible for the choice of the string of characters composing the Domain Name, its registration and its use. In view of the far-reaching scope of the Domain Name, it shall also fall to the Customer to take all necessary measures to protect the Domain Name and its use, particularly with regard to national and international trademark laws.
11.6.2. The Customer commits not to use the Domain Name Service in any illicit fashion such as distributing malware, operating abusive botnets, phishing, or otherwise fraudulent or deceptive practices. In accordance with article 11 of the General Terms and Conditions, the Customer shall assume sole responsibility for all consequences of such improper activities over which Monx.me has neither technical nor legal control.
11.6.3. The Customer further commits not to infringe upon any third party's rights by the customisation and use of the Domain Name.
By submitting an Order Form for the Domain Name Service, the Customer agrees to indemnify, defend and hold harmless Monx.me and the Registry, their employees, directors, officers, representatives, agents and affiliates, against any claim, suit, action, or other proceeding brought against Monx.me or the Registry, or any of their affiliates based on or arising from any claim or alleged claim relating to the use of the Domain Name Service by the Customer. This guarantee entails in particular that the Customer will assist in mounting the legal defence of Monx.me and the Registry, their employees, directors, officers, representatives, agents and affiliates, and will fully indemnify Monx.me and the Registry, their employees, directors, officers, representatives, agents and affiliates, of any damages they may suffer due to such claim.
By submitting an Order Form for the Domain Name Service, the Customer expressly authorises Monx.me to disclose the following data to the Providers: the Domain Name registered by the Customer, the Customer name, address, phone number, email address, the dates of registration and expiration of the Domain Name and the DNS servers to which the Domain Name is delegated.
In the event a dispute occurs between a third party and the Customer regarding the registration or use of the Domain Name by the Customer, Monx.me will be in no way whatsoever involved in such a dispute and the Customer will solely assume any consequences thereof.
If a decision resulting from a dispute proceeding is reached and requires Monx.me' intervention, Monx.me shall abide by such decision without being held liable by the Customer.
11.10.1. The Customer may request the deletion of the Domain Name that they have registered via the Domain Name Service at any time. Such termination will be operated after a period of one (1) month following the receipt by Monx.me of a written request sent by registered mail to the address specified in article 1 of the General Terms and Conditions.
In the event that the deletion of the Domain Name is not possible, Monx.me shall suspend the Domain Name for the period remaining until its expiration date.
11.10.2. In the case of termination of the whole Agreement as pursuant to the terms of article 14 of the General Terms and Conditions, the Customer shall hold Monx.me harmless from any responsibility arising from any further intervention request on the Domain Name. Renewal of the registration of any Domain Name that expires following receipt of the termination notice shall be excluded.
11.10.3. The Customer expressly agrees that no refund shall be granted in case of termination of the Domain Name Service and/or the whole Agreement.